Question 1

How do I create an account or log in?

Accepted Answer

There is no account creation as such. Simply click on the account icon at the top right and enter your email address. You will receive a secure 6-digit login code by email — no password to remember!

⚠️ Important: Use the same email address as the one you used to place your order to access your history and request a return.

Any known email address can access a personal space where you can track your orders, manage your addresses, and view your purchase history.

If you do not receive the code, please check your spam folder.

Question 2

Do I have to create an account to order?

Accepted Answer

No, you can order without logging in. However, by doing so, you will access the information you have already provided, such as your addresses on the payment page.

Question 3

What can I do from my customer area?

Accepted Answer

From your customer area, you can:View your order history and statusCreate and track your returnsTrack the delivery of your parcelsManage your delivery and billing addressesEdit your personal informationManage your communication preferences and notificationsView and download your receipts (contact us for invoices)

Question 4

How do I track my order?

Accepted Answer

As soon as your order is shipped, you will receive an email with a tracking link. You can also find this link in your customer area, under "My orders." If you can't find the email, check your spam folder.

Question 5

I haven't received a confirmation email, what should I do?

Accepted Answer

Check your spam/junk folder. If you haven't received anything after 1 hour, it's likely an error in the email address you provided. Contact us with your name and order amount, and we will correct it.

Question 6

Can I change or cancel my order?

Accepted Answer

Yes, as long as it hasn't been shipped yet. Contact us quickly by phone (06 08 72 93 12) or email. We can change the delivery address, add/remove items, or change the size.

If it has already been shipped, you can return it upon receipt.

Question 7

My order is "pending", what's happening?

Accepted Answer

It can happen that an item is out of stock despite our checks. In this case, we will contact you as soon as possible to offer you the choice of a replacement item, waiting for a restock, or a refund for the missing item.

Question 8

Can I add a personalized message to my order?

Accepted Answer

Yes, it's free! Click on your cart and write your message in the box provided. Ideal for gifts.

Question 9

What are your shipping costs and delivery times?

Accepted Answer

Metropolitan France and Monaco:In-store pickup (Lille) — Free, available within 12 hoursMondial Relay pickup point — €4.50 (free for orders over €45), 2 to 5 business daysColissimo home delivery / tracked Green Letter — €5 to €6.95 (free for orders over €60), 2 to 4 business daysColissimo home delivery with signature — €8.95, 2 to 4 business daysChronopost express pickup point — €5, next business day (order before 1 PM)Chronopost express home delivery — €9.50, next business day (order before 1 PM)Belgium & Luxembourg:Mondial Relay pickup point — €4.50 (free for orders over €45), 3 to 7 daysHome delivery — €8.95, 4 to 8 daysOther European countries & Switzerland:Home delivery — €12, 4 to 10 daysOrders placed before 10 AM (standard) or 1 PM (express) are shipped the same day, excluding weekends and public holidays.

Question 10

What countries do you deliver to?

Accepted Answer

All of the European Union and Switzerland. We are not currently delivering to the United Kingdom.

Question 11

My package is late, what should I do?

Accepted Answer

The times indicated are estimates. During holiday periods (November-January), delays of 1 to 2 days are possible. If the deadline is largely exceeded:Check the tracking with the link received by emailIf the status has been blocked for more than 48 hours, contact us – we will open an investigation with the carrier

Question 12

My package is marked "delivered" but I haven't received it

Accepted Answer

Check:That the delivery address was correctWith your neighbours, the caretaker, or another member of the householdAt your nearest post office (Colissimo/Chronopost)Contact us within 3 days maximum of the delivery notification. We will open an investigation with the carrier.

Question 13

I have a problem with my Mondial Relay pickup point.

Accepted Answer

The proposed relay point is too far away: at checkout, switch to "list" mode to see all available relay points. If your town is not recognized, try a neighboring municipality.The relay point is closed: your package will be redirected to the nearest relay point. Check the tracking for the new address.Not collected in time: packages are kept for 5 working days at the relay point, then returned to us. Contact us for re-shipment.

Question 14

My package could not be delivered / was returned to me

Accepted Answer

Contact us: we will reship it to the correct address. Note: if the initial delivery was free and the package is returned due to your fault, standard shipping fees may be deducted from the refund.

Question 15

Can I change the delivery address after ordering?

Accepted Answer

Yes, as long as the package has not yet been shipped. Contact us as soon as possible by phone at 06 08 72 93 12.

Question 16

Where are your products stored?

Accepted Answer

All our products are stored in Lille, at the ESAT Les Papillons Blancs workshops in Lomme. We do not drop ship: everything is shipped by us, with care (see the "Our social commitment" section).

Question 17

What is your return policy?

Accepted Answer

You have 30 days after receipt to return an item. Products must be unworn, in their original condition, with packaging if possible. Return shipping costs are at your expense (except for defective items or errors on our part).

Question 18

How do I make a return?

Accepted Answer

Go to our returns page or contact usCarefully pack the itemsInsert a note with your order numberSend to: Le Bar à Chaussettes — Ateliers Malecot, 395 avenue de Dunkerque, 59160 Lille, FranceYou can also drop off your items directly at the store at 34 rue Nationale in Lille. The refund will be processed after the items have been returned to our warehouse.

Question 19

Are exchanges possible?

Accepted Answer

Not directly. Return the item and place a new order with the correct size or model. Tip: place the new order immediately to avoid the risk of it being out of stock; we will refund your return upon receipt.

Question 20

What is the refund period?

Accepted Answer

Refunds are processed within 5 to 7 business days after receipt and verification of the return, using the same payment method as the original order.

Question 21

I received a damaged item, the wrong item, or my order is incomplete

Accepted Answer

Please contact us within 3 days with your order number and photos of the item and packaging. We will resend the correct item or refund you, with no return shipping costs on your part.

Question 22

How do I choose my size?

Accepted Answer

Adult sizes: 35-38, 39-42, 43-46. Children: from 23/26. We do not offer socks for infants.Good to know: Dedoles socks tend to run large — if you are between two sizes, take the smaller one. For other brands, sizes are true to size.

Question 23

Where are your socks made?

Accepted Answer

It depends on the brand:Dedoles — Designed in Slovakia, manufactured in Turkey, China, Slovakia or ItalySock Affairs — Designed and manufactured in PortugalMany Mornings — Designed and manufactured in PolandPirin Hill & Try to Fly — Designed and manufactured in BulgariaBillybelt — Designed in France, manufactured in ChinaAtelier St Eustache — Designed in France, manufactured in ItalyTabio — Designed and manufactured in JapanBesocks — Designed in Spain, manufactured in PortugalYou can find this information on each product page, under the "Details" tab.

Question 24

How do I care for my socks?

Accepted Answer

To extend their lifespan:Turn them inside out before washing to preserve the patternsWash between 30°C and 40°CAvoid tumble drying, ironing, and bleachDo not dry cleanWell-maintained, our socks will last you for several years!

Question 25

Do you have socks for sensitive skin or non-slip socks?

Accepted Answer

Sensitive skin: yes! Our organic cotton range (soft, breathable) and bamboo range (hypoallergenic, antibacterial) are perfectly suited for sensitive skin.Non-slip: yes! Tabio sports socks (5 toes, grip) for sports, and our winter pilou-pilou socks with non-slip soles for home.

Question 26

A product is out of stock, will it be back in stock?

Accepted Answer

If the "Notify me" button is available on the product page, a restock is planned, and you will be notified by email as soon as it's back in stock. If this button is absent, the item is seasonal or end-of-line and will not be restocked in the short term.As a general rule, we receive new arrivals every month.

Question 27

What payment methods do you accept?

Accepted Answer

Credit card (Visa, Mastercard, Amex) — immediate and secure paymentCheck — processed after cashing, items reserved for 7 days (French checks only)Bank transfer — details sent by email, items reserved for 5 days

Question 28

How does the "buy 6 pairs, get 1 free" offer work?

Accepted Answer

The 6th pair (the cheapest in your basket) is automatically free! It works in tiers: 12 pairs = 2 free, 18 = 3 free, and so on.

Question 29

Why isn't my promo code working?

Accepted Answer

Before contacting us, please check:That the code has not expiredThat the minimum order amount has been met (if applicable)That the code applies to full-price items (most of our codes exclude promotions)That you have not already used this code (single use)Some codes are linked to an email address — use the one where you received the code

Question 30

How do I get an invoice?

Accepted Answer

Contact us by email at contact@lebarachaussettes.com with your order number. We will send it to you within 24 hours of shipment. For professionals: we also deposit on Chorus Pro.

Question 31

Where is your store located?

Accepted Answer

34 rue Nationale, 59000 Lille — right in the city center, between Grand'Place and Lille Flandres train station.

Question 32

What are your opening hours?

Accepted Answer

Our current hours:Tuesday to Friday: 11:00 AM – 2:30 PM, 3:30 PM – 7:00 PMSaturday: 11:00 AM – 7:00 PM (non-stop)Sunday and Monday: closedThese hours may vary depending on the season and holidays. For the most up-to-date hours, please check our Google listing.

Question 33

Can I pick up my order in-store (Click & Collect)?

Accepted Answer

Yes! Choose "Store pickup" at checkout. Your order will generally be available as early as the next day (business days), and pickup is free.

Question 34

Do you accept returns in-store?

Accepted Answer

Yes, you can drop off your items for return directly in-store. The refund will be issued after the items have been returned to our warehouse.

Question 35

What is an ESAT?

Accepted Answer

An ESAT (Work-Based Assistance Establishment and Service) is a facility that enables people with disabilities to engage in professional activity in a suitable environment supervised by professional instructors.

Question 36

Who prepares my orders?

Accepted Answer

All our orders are carefully prepared by employees of ESAT Les Papillons Blancs, in Lomme (Lille metropolitan area). Each order is picked, checked, and packed by hand.

This is a strong choice that reflects our values. We believe that business can be a vector for inclusion. By entrusting the preparation of our orders to the ESAT, we offer meaningful work to people with disabilities, while guaranteeing you a quality service.

Question 37

Does this affect delivery times?

Accepted Answer

No. Orders placed before 10 AM are shipped the same day. Our partnership with the ESAT has been in place since May 2025, and the preparation process is perfectly optimized.

Question 38

Do you sell wholesale or take public orders?

Accepted Answer

Wholesale: Yes, for certain brands (including Dedoles). Contact us for a personalized quote.Public orders: Yes! We work on purchase orders and submit invoices on Chorus Pro. Contact us before placing an order.

Question 39

I am an association and I am organizing an event. Can you donate prizes?

Accepted Answer

We receive many requests and unfortunately cannot honor them all. Please send us your request by email including: the name of the association, the nature of the event, the date, and the number of participants. We will respond within one week.

Question 40

I represent a Down syndrome association and would like to sell mismatched socks

Accepted Answer

We have partnered with the brand Dedoles for this great cause! Contact us to access special rates and organize your operation.

Question 41

Do you offer corporate/works council gifts?

Accepted Answer

Yes, we can create custom gift boxes for your employees. Contact us with the number of people and your budget.

By Topic

Our Selection

On Occasion

Filter by

Not Socks

Your cart is empty

You may also like...

Frequently Asked Questions

My customer account