Shipping policy

General information

Products purchased on lebarachaussettes.com can be delivered anywhere in Europe.

Products are delivered to the address provided at checkout. To avoid any delay, please include all the information needed for proper parcel delivery. We strongly recommend providing a mobile phone number so the carrier can easily contact the recipient if needed.

If you want to change the shipping address after placing your order, please contact us with the order number and we will update it for you if the order has not yet been processed.

We stock all our items in Lille, France. They are usually shipped the same day for orders placed before 10 a.m. (excluding weekends, public holidays, and the holiday season).

During the holiday season (November and December), order preparation time may be up to 24 hours.

It may happen that there is a discrepancy in our inventory and an item in your order is out of stock. In this case, we will contact you as soon as possible to let you know and offer you the option to i) wait for the next restock, ii) replace the item, or iii) refund the item.

Parcels are shipped with a tracking number. We send you a link to track your parcel online. Delivery is deemed complete when the carrier's tracking indicates the parcel was delivered to the address provided or made available at a pickup point.

Shipping fees and delivery times

All delivery times listed below are indicative and are counted in working days (excluding weekends and public holidays), starting from the day the parcel is handed over to the carrier (usually the same day for orders placed before 10 a.m.).

To mainland France and Monaco

• In-store pickup (Lille): free, orders are generally available within 12 hours and there is no time limit for pickup.
• Pickup point delivery (Mondial Relay) — Delivery in 2 to 5 days: €4.50, free over €45.
• Home delivery (Colissimo or Lettre Verte Suivie) — Delivery in 2 to 4 days: €5 to €6.95 depending on order weight, free over €60.
• Home delivery with signature (Colissimo) — Delivery in 2 to 4 days: €8.95.
• Express Chronopost — Next-day delivery (working day) for orders placed before 1 p.m.:
  • €5.00 at pickup point
  • €9.50 at home

To Belgium and Luxembourg

• Pickup point delivery (Mondial Relay) — Delivery in 3 to 7 days: €4.50, free over €45.
• Home delivery — Delivery in 4 to 8 days: €8.95.

To other European countries

• Home delivery — Delivery in 4 to 10 days: €12.

Pickup point delivery

If you do not choose a pickup point at checkout, we will select one close to the delivery address, preferring lockers.

If you want to change the pickup point and the order has not yet been processed, please contact us.

Delivery is deemed complete when the parcel is made available at the pickup point.

The carrier may sometimes change the pickup point you selected and make the parcel available at a different one. You will be notified by a message from the carrier.

Parcel reception

If a parcel is damaged or opened, resulting in damaged or missing items, you must notify both the carrier and us, by any means, within 3 calendar days of receiving the parcel.

Likewise, you must notify us within the same 3 calendar days after the delivery confirmation of: non-receipt of the parcel, or any item with a manufacturing defect, or any error in your parcel preparation (wrong item, wrong size, missing item, etc.). Please include photos with your claim. We will correct our mistake as soon as possible (and at our expense, of course).

Beyond this period, we will review the situation on a case-by-case basis to propose the least disadvantageous solution.

Undeliverable or uncollected parcels

If your parcel is not delivered through no fault of ours (incorrect address, inaccessible mailbox, no matching name on mailboxes, etc.), or if you do not pick it up at the pickup point within the holding period, it will be returned to us. Upon receipt, we will refund your order excluding shipping costs. If you benefited from free shipping, we will deduct the standard shipping cost for your country from the refund amount.

Parcel not received but marked as delivered

If your parcel was not received but the carrier's tracking indicates it was delivered, please check:

• The accuracy of the delivery address;
• Whether the parcel may have been placed in a different mailbox (ask your neighbors);
• Whether the parcel was collected by another person in your household, a neighbor, a building caretaker, etc.;
• At the nearest post office in case you missed or did not see the delivery notice (Lettre Suivie, Colissimo, and Chronopost only).

After checking, contact us within 3 calendar days and we will open an inquiry with the carrier.

This is a courtesy English translation. In case of any discrepancy between this English version and the original French version, the French version prevails and applies to your purchase. You can read the French version here.